Unbeatable Returns Policy

Please click here for an in depth guide to your statutory consumer right to cancel an order

Discount Bicycles recognizes three different types of returns. and has a specific policy for each. They are as follows

Warranty Return	Non Warranty Return	Transit Damage Return

Warranty Return
For warranty claims, we will promptly repair or replace the damaged component. You will not be charged for this. Please do not return goods to us before first contacting customer services and obtaining a return number. Under the terms of our warranty, It is the customers responsibility to either return or to make the faulty item available for collection. We can arrange collection and subsequent redelivery. Please call the office for collection and delivery prices. Please note, no bike in indestructible and it is up to the owner to ensure that his or her bicycle is fully serviced at least every 500 miles of normal road use. Warranty claims for wear and tear, abuse, readjustment, tightening or realignment can not be considered. Discount bicycles will only accept warranty claims for materially defective goods. The length of warranty is dependant on the model of bicycle purchased. The exact warranty details are included in the users handbook which was supplied with your bike. All warranty claims must be submitted in writing or by email

Non Warranty Return
Discount Bicycles will accept the return of any unused item if notified within 7 working days of purchase. For this type of return, the customer must contact us in writing to effect the cancellation. The customer can then either return the item independently, or can request that we collect the item. Responsible for the safe return of the bicycle including the return delivery charge rest with the consumer. This is consistent with the Department of trade and industry's distant selling regulation. Please click here to view the legislation. Please note we stress that the goods must be returned unused and complete with original packaging. It is advisable to keep all packaging for at least 4 weeks after purchase.

Transit Damage Return
Please check goods before signing to say that you have received them in good condition. If you do receive an item which on inspection is unacceptably, damaged. Refuse delivery of it. Do not sign for it. Please then contact us giving clear reason for refusal. We can then arrange for a replacement item to be sent out to you. You will not be charged for the return unless the goods are later found to be undamaged. Please note returning items is extremely expensive indeed. We would therefore be grateful if customers would not refuse items in circumstances where perhaps a damaged or missing part could be replaced easily.