Our Warranty Details
For warranty claims, we will promptly repair or replace the damaged component free of any additional charge. There is no provision for carriage costs. Please do not return goods to us before first contacting us.
Please note, no bike is indestructible and it is up to the owner to ensure that his or her bicycle is fully maintained, and serviced at intervals of 500 miles of normal road use.
Warranty claims for wear and tear, abuse, readjustment, tightening or realignment can not be considered. Discount Bicycles will only accept warranty claims for materially defective goods where it can be shown that the item was actually supplied in a defective condition.
The length of warranty is dependant on the model of bicycle or component purchased. If you are unsure of the length of warranty provided please phone us on 020 8694 7402.
Wheels on bicycles are true to 4mm (this is a common standard for determining wheel build quality).
Goods which have been collected by us, for Replacement / Repair can not then be rejected for cancellation.
All warranty claims must be submitted in writing or by email.
A copy of the original receipt must accompany any warranty claim.
The following items are excluded from any warranty claim.
Inner Tubes, Tyres, Brake Cables, Gear Cables, Light Bulbs.