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Returns Policy

Discount Bicycles recognizes four different types of returns, and has a specific policy for each. They are as follows;

Warranty Return Non Warranty Return Transit Damage Return Christmas Returns Policy

Please click here for an in depth guide to your statutory consumer rights to cancel an order.

Warranty Return [TOP]

For warranty claims, we will promptly repair or replace the damaged component. You will not be charged for this. Please do not return goods to us before first contacting customer services and obtaining a return number.

Under the terms of our warranty, It is the customers responsibility to either return or to make the faulty item available for collection. We can arrange collection and subsequent redelivery. Please call the office for collection and delivery prices.

Please note, no bike is indestructible and it is up to the owner to ensure that his or her bicycle is fully serviced at least every 500 miles of normal road use.

Warranty claims for wear and tear, abuse, readjustment, tightening or realignment can not be considered. Discount bicycles will only accept warranty claims for materially defective goods.

The length of warranty is dependant on the model of bicycle purchased. The exact warranty details are included in the users handbook which was supplied with your bike.

All warranty claims must be submitted in writing or by email

Returns should be made to Returns Department Gold Bike Shop 49 Ellerdale Street London SE13 7JX

Non Warranty Return [TOP]

Discount Bicycles will accept the return of any unused item if notified within 7 working days of purchase.

For this type of return, the customer must contact us in writing to effect the cancellation. The customer can then either return the item independently, or can request that we collect the item. In any instance, responsibility for the safe return of the goods including the return delivery charge rest with the consumer.

Please note, it is not always possible to instantly intercept and withdraw a cancelled package from the dispatch department. In the event of an order cancellation which has subsequently been dispatched, Discount Bicycles will issue a full refund on return of the goods, however liability for the return of goods always (without any exception) remains with the customer even if the goods are postmarked as having been dispatched up to 5 days after the written cancellation request.

Please note, the return of goods which have been previously fitted by the customer, can not be accepted.

Returns should be made to Returns Department Gold Bike Shop 49 Ellerdale Street London SE13 7JX

Transit Damage Return [TOP]

Discount Bicycles will accept the return of any items damaged in transit if notified within 24 hours of receiving item.

Please check goods before signing to say that you have received them in good condition.

If you do receive an item which on inspection is unacceptably, damaged. Refuse delivery of it. Do not sign for it. Please then contact us giving clear reason for refusal. We can then arrange for a replacement item to be sent out to you. You will not be charged for the return unless the goods are later found to be undamaged.

Please note returning items is extremely expensive indeed. We would therefore be grateful if customers would not refuse items in circumstances where perhaps a damaged or missing part could be replaced easily.

Returns should be made to Returns Department Gold Bike Shop 49 Ellerdale Street London SE13 7JX

Christmas Returns Policy [TOP]

Items purchased between 1st November to 24th December qualify for improved replacement return terms.
Customers can return any item bought during this period for replacement until 1st February .