Before you contact us please make sure your answers cannot be answered by the info given below. A list of all these pages and others can also be found on our help pages. Our contact details can be found at the bottom of the page.

• Terms & Conditions - Our Terms and Conditions
• Privacy Policy - Info about how we use, store and protect your information.
• Cancellations - Your rights and info on how to cancel an order.
• Repairs - Information and costs involved with servicing and repairs.
• Delivery - Information about our delivery services.
• Returns - Information about Returns Policies.
• Warranty - Basic Guide on product Warranties.
• Bike Type - Detailed information about all the differnt types available at our store.
• Frame Size - Rough Guide to different bike sizes.
• Assembly - Information about what you might need to do when you recieve your guide.
• Payment - The payment options that are available to you.
• Pricing - Our Pricing Policies
• Map - A map with our location.
• How to get to us - A brief guide on how to get to us.
• Security - Information on the security measures we take to protect your information

FAQs

Please also visit our Frequently Asked Questions page for answers to common questions.

Contact Details

For a swift response please contact the correct deparment, whch are as follows.

• sales@discountbicycles.co.uk - Sales - Product Info, Pre-sales info, Buying advice, etc...
• customerservices@discountbicycles.co.uk - Customer Services - Dispatch, Delivery, After Sales, etc...
• complaints@discountbicycles.co.uk - Complaints - Any Complaints about products or services provided by us.
• testimonials@discountbicycles.co.uk - Testimonials - Any good reviews or recommendations about products or services provided by us.
• cancellations@discountbicycles.co.uk - Cancellations - If you want to send a cancellation request on an order.
• contactus@discountbicycles.co.uk - General - General Customer Service or any other questions not covered by the above.

Discount Bicycles Limited
Unit B01 Park Hall Trading Estate
Park Hall Road
Dulwich SE21 8EN

Telephone:0845 166 8284
Sales:020 8761 8562
Customer Service:020 8761 2959

Enquiry Form

If you cannot find the answer to your questions on our site and do not know which department to contact please use the form below. Thank you.